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Order Processing / Shipping
Why should you order from us?
For the simple reason we are very dedicated to the satisfaction of our
customers. Our customers are extremely important to us. Lets face it,
you are what keeps our company at the top in this business. We have
a strong customer return base and would like to keep it that way!
Catalogs
Our online store is our catalog.
Ordering
From
the checkout menu you may order through:
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Secure Shopping Cart On-Line
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Fax (253-537-6931)
Please see below.
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Postal Mail (see address below)
To Order
On-Line with your Credit Card
Click the "Order by Credit Card Online" button, fill out the billing information
and then submit.
This website takes every precaution
to protect our customers
information. When users submit sensitive information via the website, your
information is protected both online and off-line. When our order form asks
users to enter sensitive information (such as credit card numbers), that
information is encrypted and is protected with the best encryption software
in the industry.
To Order by Fax
Click on the "Order by Credit Card Using Fax" button, fill out the necessary
information and submit the form. This will return a clean form with your order
ready to print. Then Fax to: (253) 537-6931. An
answering machine will pickup
please go ahead and push the fax button and the fax will go through.
To Order by Postal
Mail
Click either " Order by Check through Postal Mail, or "Order by Credit Card
through Postal Mail" button. Fill out all necessary information then push
submit. This will also return a clean form with your order ready to print.
Print this form and mail to:
Home Decor by Design
17404 Meridian East Suite F
Puyallup, WA 98375
If your ordering by check, we can not process
your order for five to seven days
until your check has cleared the bank. Then we will ship your order out
promptly.
Pickup
If you would like to pickup your order please email us first so we
may have it
ready when you arrive. We will deduct all shipping costs from your order.
Sale Items
Occasionally our store runs sales
please be advised that the sale price is only honored
at the time of purchase and does not apply to any purchases before or after
the sale date.
Shipping
We ship UPS ground as standard shipping unless otherwise specified. With
UPS ground all orders are insured and tracked. Orders will be shipped same
day or next business day if in stock as most are. High demand items may
take longer especially during the holiday season. You are given additional fast
delivery options that are offered at check out for your convenience.
PLEASE NOTE: We only ship in the United States at this time.
Tracking Orders
For all UPS shipments you will receive a tracking number with the receipt
via email. If you have not received this shipping email please check
your bulk junk
mail bins if you are using a filter as these
messages sometimes are filtered out.
If you have not received any information on your order please email us and we
will
get back with you that day. It is very important if
you would like to receive this
information
to reference the correct email address. To track your order please go to
the UPS tracking center online at:
http://www.ups.com/content/us/en/index.jsx.
Sales Tax
State law requires Village Square Gift Shop
Customer Service
We're here for you! Feel free to e-mail us. You may reach a customer service
representative by
emailing
customerservice@homedecorbydesign.com
and
they will promptly get back
to you.
Shipment
Discrepancies
Please be advised all our shipments are double checked before the order
is ship out from our
warehouse. All packages are weighed this also tells us whether everything
you ordered was included
in your shipment before it left the warehouse. If you have received your order
and something is
missing we can tell by the weight of the package if everything was included at
that time it was
shipped. If something was missing and the weight tell us it would of been
included in that shipment
then we will refer you to UPS as the package must of been damaged and this item
destroyed or
removed. UPS will come out and inspect the packaging please do not throw any
packaging or contents
or we can not refund your money.
Special Orders
All "Special Orders" are no refundable unless the product is defective. If it is
returned we will refuse
shipment unless we have been notified first and the return is authorized.
Returns
We want our customers to be
satisfied with the product they receive from Village
Square Gift Shop so we
offer a
60 day No Questions Asked Return Policy!
We do not charge restocking or handling fees.
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If you need to return an item YOU MUST NOTIFY US FIRST VIA E-MAIL at:
customerservice@homedecorbydesign.com
otherwise unfortunately it will be
refused.
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All shipping charges are the
customers responsibility. |
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We ask that you
return
the product
in new,
unused, and
unworn condition when being
returned or we can't refund your money.
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It is
very important
that you package the item or items back up
exactly as you
received it. Please use the same box, protective packaging
material
and return it exactly the way it came to you.
If there is any damage in the return
shipping due to packaging we can not give you a refund. |
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You must include the original packing slip that
came with the order so we may
credit the right account. |
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Returns
received after the 60 day mark will not be refunded and can be shipped
back to C.O.D. |
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Return your package to:
HOME DECOR BY DESIGN
17404 MERIDIAN EAST
SUITE F
PUYALLUP, WA 98375 |
If damaged from
shipping please contact UPS at 1-800-742-5877 and
notify us
and explain exactly how you received your package and what condition it was in.
Wholesale Inquires
Thank you for your interest in our products but we do not sell wholesale at this time.
Copyright ŠVillage
Square Gift Shop, LLC 2008. All Rights Reserved
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